Privacy Policy
. Who We Are
This privacy policy explains how we use any personal information we collect about you when you use our services.
Clinic Name: Goldhill Cl
Clinic Address: 13 Goldhill Road, Leciester
Clinic Owner: Dr. J B Coyle, GMC-registered medical doctor
2. What Information Do We Collect?
We collect and process personal data to provide safe, effective aesthetic treatments and ensure regulatory compliance. This includes:
- Full name, date of birth, contact details
- Medical history, allergies, and medications
- Photographs (for treatment records and consent)
- Appointment history
- Consent forms and treatment notes
- Payment and billing information (where applicable)
3. How Do We Collect Your Information?
We collect data:
- When you book an appointment or make an enquiry
- During your consultation or treatment
- When you complete forms (online or in clinic)
- Through our secure software system
- If you contact us via our website, phone, email, or social media
4. Why Do We Collect Your Data?
We process your data for the following lawful reasons under UK GDPR:
- Consent – when you voluntarily provide personal and medical information
- Contract – to fulfil our service to you as a patient or client
- Legal obligation – to comply with health and safety, tax, and clinical recordkeeping laws
- Legitimate interest – to manage and improve our services
We collect your data to:
- Assess your suitability for treatments
- Provide medical and cosmetic treatments safely
- Keep records in line with medical regulations
- Contact you about your appointments or care
- Respond to your queries or complaints
- Comply with legal and professional obligations
5. How Do We Store and Protect Your Data?
- Your data is stored securely using an industry-approved online software platform that complies with UK GDPR and cybersecurity standards.
- Only the clinic owner (doctor) and therapist have access to your data. On occasion access may be granted to the IT support at the software company for a limited purpose and period of time to enable the running of the clinic and booking system, and to eradicate issues.
- We do not share or sell your data with third-party marketing companies.
- We take appropriate physical, technical, and organisational measures to protect your data.
6. How Long Do We Keep Your Data?
- Medical records are kept for at least 10 years from the date of last treatment, in accordance with medical guidelines.
- Enquiries or non-patient data is deleted after 12 months unless further contact is made.
- You may request deletion of non-medical data at any time, unless we are legally required to retain it.
7. Who Do We Share Your Data With?
We only share data:
- With secure third-party services that help us run our clinic (e.g., booking software, payment processors, a skin care product fulfilment company - GetHarley).
- When legally required (e.g., court orders, tax purposes)
- With your explicit consent (e.g., referral to another healthcare provider)
All third-party providers are UK GDPR compliant.
8. Your Data Rights
You have the right to:
- Access a copy of your data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing or request restriction
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at [Insert Contact Email].
9. Cookies & Website Analytics
Our website may use cookies to improve your browsing experience. You can set your browser not to accept cookies, and you can remove cookies at any time.
We do not use invasive tracking or profiling. If analytics tools are in use (e.g., Google Analytics), they are anonymised and used only to improve website performance.
10. Changes to This Policy
We review and update this privacy policy regularly to reflect changes in law or our services. Please check back periodically.
11. Contact Us
If you have any questions or concerns about how we use your information, please contact:
Dr. J B Coyle
Goldhill Clinic
ben@goldhillclinic.com